Refund and Returns Policy





Returns 


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. For sanitary reasons we cannot return earrings.

Additional non-returnable items: 
Opened Skincare products 
Some health and personal care items 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable): 
Book with obvious signs of use. 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
Any item that is returned more than 30 days after delivery.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and post your item to: 

The Alnwick Garden, The Gardeners Cottage, Greenwell Road, Alnwick, Northumberland. NE66 1HB  

Shipping 
To return your product, you should mail your product to: The Alnwick Garden, The Gardeners Cottage, Greenwell Road, Alnwick, Northumberland. NE66 1HB  

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it mat take for your exchanged product to reach you may vary.